Aurathroe.com (“we”, “our”) is committed to protecting your personal data privacy. This policy aims to explain how we collect, use, store, and protect the personal information you provide when using Aurathroe.com (“this website”). Please read the following content carefully.
- Collection and use of information
We collect personal information that you voluntarily provide for specific purposes, such as:
Fulfilling contracts and services: When you place an order to purchase goods, we collect your name, mailing address, email address, phone number, and payment information to process the order, arrange delivery, complete payment, and provide customer support.
Membership management and communication: When you create an account, we collect your account credentials (such as username and password). We may use your contact information to send you service related notifications (such as order status updates) or respond to your inquiries.
Website optimization: When you browse our website, we automatically collect some anonymous information, such as your IP address, device information, and browsing history. These pieces of information are used to analyze website traffic, diagnose technical issues, and enhance your browsing experience, but will not be used to directly identify your personal identity.
- Information sharing and disclosure
We highly value the security of your personal information and will never sell your personal data. We only share your information with third parties in the following necessary situations:
Service provider: In order to complete order delivery, process payments, and provide customer service, we will share necessary personal information with trusted third-party service providers (such as logistics companies, payment gateways). These partners are required to strictly protect your data and not use it for any other purpose.
Legal obligation: We may disclose your information if required by law or in response to effective legal proceedings (such as court orders or subpoenas).
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your user experience, such as remembering your website preferences or login status. You can manage or disable cookies by adjusting your browser settings, but please note that disabling cookies may affect your use of certain features of this website.
- Data protection and storage
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
We will only retain your personal information for the period necessary to achieve the purposes stated in this policy. For example, according to legal requirements, records related to transactions (such as orders and payment information) may be retained for a certain period of time (5 years). After this deadline, or when your personal information is no longer needed, we will securely delete or anonymize it.
- Your rights
According to applicable laws, you may have the right to:
Search and Correction: Search for the personal information we hold about you and request correction of any inaccurate information.
Reject marketing: Choose not to receive marketing communications from us.
Delete account: In some cases, you may request the deletion of your personal account.
If you wish to exercise the above rights, please contact us through the contact information provided at the end of this policy.
- Cross border data transmission
Our business is located in Hong Kong, and your personal information is mainly processed in Hong Kong. If there is a need to transfer your information to other jurisdictions for operational purposes (such as using cloud servers located outside Hong Kong), we will ensure that appropriate protective measures are taken and comply with the provisions of the Personal Data (Privacy) Ordinance, such as clearly informing you and obtaining your consent before the transfer.
- Protection of Minors
Our website is not aimed at children under the age of 14. If we unintentionally collect personal information of children under the age of 14, we will delete the relevant data in the system as soon as we become aware of it.
- Contact Us
If you have any questions, comments, or requests regarding this privacy policy or your personal information, please contact us through the following methods:
E-mail: [email protected]
Phone: (852) 55415245
Mailing address: RM 5058, 5/F, YAU LEE CENTRE, 45 HOU YUEN ROAD, KWUN TONG, HONG KONG